21 Natural Health’s Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
All orders 100 CHF or over are eligible for free shipping.
| Shipment method | Estimated delivery time | Shipment cost |
| Post Priority | 3-5 business days | 9 CHF |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Sorry, we do NOT ship to P.O. boxes or APO/FPO addresses.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, duties, and taxes
21 Natural Health AG / 21naturalhealth.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
21 Natural Health AG/21naturalhealth.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
All orders shipping to a destination outside of Switzerland is subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
Shipping charges for your order will be calculated and displayed at checkout.
All orders 200 CHF or over are eligible for free shipping.
| Shipment method | Estimated delivery time | Shipment cost |
| Post Priority | 3-10 business days | 25 CHF |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Sorry, we do NOT ship to P.O. boxes or APO/FPO addresses.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Should you have any questions, concerns, or need further assistance, please do not hesitate to contact us.